FAQs

PRODUCT AVAILABILITY

All Admiral products are designed, manufactured and sold for use at commercial properties only. Commercial use is defined as use in any public area. Only commercial, contract orders will be honored. All residential or retail sales will be voided upon receipt.


SHIPPING

Shipping charges are determined by destination zip code and the size of the order.

This amount will be calculated and added to the order during the "checkout" process within our shopping cart.

Please be advised that most orders are shipped LTL ( Less than truckload ). Minimum shipping charges as well as residential delivery fees may apply.

Curbside Delivery: All shipments are curbside delivery only. Please contact Admiral Furniture if you require lift-gate or inside delivery services. Be advised that there are additional costs for these services.

An additional $150.00 shipping charge may appy if shipment is determined to be a residential delivery by our vendors. Delivery is generally considered residential if there is no loading platform or if the shipper must travel through a residential neighborhood to complete the delivery. The additional residential delivery charge will be added upon shipment when our vendors notify Admiral of the delivery address status. The customer accepts responsibility of this charge by agreeing to our terms and conditions upon checkout.

Special Delivery Circumstances: Please note that some delivery locations require special handling procedures. This can range from the need to route through special needs hubs, transport via ferry or specialty vehicles, or the delivery location may be deemed as outside of normal transportation lanes. While uncommon, if this situation occurs a representative will contact you to discuss alternative delivery arrangements.


INTERNATIONAL ORDERS

Website pricing is for the continental United States only. Additional pricing and charges may apply to all orders either sold or shipped outside of the continental United States. For international orders, please provide the "ship to" information for the export company of your choice. To minimize shipping costs, we recommend using an export company in Florida, USA. Admiral Furniture will charge shipping and handling costs to your selected export company. All additional costs to export from the USA will be the customer's responsibility.


BULK ORDERS / DISCOUNTS

Additional bulk discounts are available for larger orders. Our shopping cart software will automatically discount larger orders with the appropriate discount.

"Special" and sale items are exempt from additional discounts


ORDER OPTIONS

We offer our customers two ordering options. (Ordering options are located on the checkout page of your shopping cart)

1. Process Your Order Securely Online (Recommended)

2. Printable Quote / Order Form (Postal Mail / Fax / Email)


PAYMENT OPTIONS

1. Payment by Credit Card

2. Payment by Purchase Order - Net 30 Day Terms (All new customers will be faxed/emailed our credit application upon receipt of faxed/emailed order. All previously approved customers will receive Net 30 Day Terms, provided the account is in good standing, payment history was satisfatory and ownership has not changed)

3. Payment by Check or Money Order (Copy of payment must be submitted by Postal Mail / Fax / Email when order is submitted)


DELIVERY TIME

Admiral is the manufacturer, and all orders are processed to specifications upon order completion. Our delivery schedule is as follows:

Single strap products usually ship within 3-4 weeks.

Cross weave strap products usually ship within 3-4 weeks.

Sling products usually ship within 4-6 weeks.

Deep Seating products usually ship in 4-6 weeks.

A representative from our e-Commerce Department will contact you with shipping details within one business day of order completion.


COMMERCIAL WARRANTY

All Admiral products are designed, manufactured and sold for use at commercial properties only. Warranty is void if used otherwise.

All warranty work is prorated. Warranties during the first full year (The year begins at the time of delivery) will be covered 100% including freight. Warranty is valid to the original purchaser only. Proof of purchase is required. Pictures or inspection may be required.


ORDER CANCELLATIONS

All orders are custom made to our client's specifications. The manufacturing process begins when your order is entered into our production queue, at which time raw materials are allocated and/or purchased from our vendors to fulfill the specifications, colors and materials you selected for your new pool furniture. 

As such, no returns will be accepted without written authorization in advance from Admiral Furniture.

All authorized order cancellations are subject to a 20% restocking fee.

All freight charges for the initial shipment of order and return of product are the customer's responsibility.